Patients and Visitors
People are amazing — we help keep them that way.
Being admitted to the hospital can be stressful. We want our patients to be informed and to feel welcomed and comfortable while they’re with us.
Our main focus is to assist our patients to a healthy recovery and to provide the best quality care possible. We know that the support of family and friends plays a vital role in the recovery process.
We’ve created a helpful resource for patients and visitors that will help make your visit to Finley Hospital as convenient and comfortable as possible. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you.
Visitor & Mask/Face Covering Guidelines
Effective November 11, 2022, Finley Hospital is allowing limited patient visitation.
For the safety of our patients and staff, we are instituting the following visitation procedures. To arrange virtual visits, please contact the unit you would like to visit.
- Visitors with symptoms, such as loss of taste or smell, shortness of breath or difficulty breathing, fever or chills, sore throat, body aches, nausea, vomiting, and/or diarrhea, should not enter the facility.
- Masks are required when visitors are in a patient's room, are experiencing respiratory symptoms, have had a known COVID-19 exposure in the past 10 days, or have tested positive for COVID-19 in the past 10 days. Masking is strongly recommended in all other locations when in group settings.
- Visitors may come and go during visiting hours, but only the same visitors may return after leaving.
- No visitors under the age of 18 will be allowed, except for end-of-life situations.
- Visitors are allowed only in patient rooms, designated waiting areas, cafeteria, gift shop, or restrooms.
- Caregivers: A caregiver is permitted to stay with a patient 24 hours a day, if deemed necessary for patient care.
- COVID-19 Positive Patients: 1 visitor; visitors for COVID-19+ patients must always adhere to PPE guidelines
- Chaplain/Clergy: May visit patients and are in addition to the patient's daily visitors
- The cafeteria and vending areas are open to visitors to purchase food; however, the cafeteria does not accept cash payments. Visitors can eat in the dining area, as long as physical distancing is maintained. Visitors can also order room service by credit card only.
Area Specific Guidelines
- Inpatients (ARU, 4 Med/Surg, 5 Med/Surg, ICU) are allowed four visitors per day (no more than 2 at a time) from 8 a.m. to 8 p.m.
- Family Birthing Suites & NICU: 4 people per family per day, with no more than 2 at a time (which is in addition to the support person, who is able to stay for the entire hospital stay) from 8 a.m. to 1 p.m. and 2 p.m. to 8 p.m. The unit does observe Quiet Hour from 1 to 2 p.m., so visitors should refrain from visiting during this time.
- Emergency Department: 2 visitors; if the patient is admitted, the inpatient visitor policy applies
- Outpatient Areas, including radiology & laboratory: 2 visitors
- End of Life Patients: 2 visitors
- Surgery Services: 2 visitors, who will be asked to wait in patient's room or directed to a waiting area; if the patient is admitted, the inpatient visitor policy applies
- Behavioral Health: 2 visitors per day during the unit's visiting hours of 12:30 to 2 p.m. and 5:30 to 7 p.m.
- Patients 17 years and younger: 2 parents/guardians, who must remain with them for the entire visit
Visitor Guide
- Visitors should check with the nurse before they bring food or drinks to patients
- Latex balloons are not allowed
Sunshine Circle Gift Shop has a variety of gifts and flowers available for purchase. Items may be purchased over the phone by calling (563) 589-2429. Visa or MasterCard are accepted. The Sunshine Gift Shop is located just off the main lobby area of UnityPoint Health – Finley Hospital.
Gift Shop hours: Monday - Friday, from 9:30 a.m. - 5 p.m.
Please address mail to:
UnityPoint Health – Finley Hospital
ATTN: Patient's Name
350 North Grandview Avenue
Dubuque, IA 52001
You can also send a patient a free eCard from our website.
Hospital Amenities & Services
Cafeteria
The Cafeteria is located on the first floor. Cash is not accepted in the Cafeteria, so please pay with a debit/credit card.
Dining Hours
Monday – Friday
- Breakfast: 6:30 – 10 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
- Dinner: 4:30 – 6:30 p.m.
Saturday & Sunday
- Breakfast: 7 – 10 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
Additional Options
- Hot meals, soup, sandwich station and salad bar are available during cafeteria hours.
- Vending machines are also available in the Cafeteria area and throughout the hospital.
- For a small fee, visitors may eat a meal with a patient in the patient's room by calling Room Service. Credit/debit card is required for this service.
The Chapel is open 24-hours a day and is located on first floor; any hospital employee will be happy to help you find it.
If you are a patient who wants to use the chapel, please get permission from your nurse to leave your unit.
Wireless internet access is available at Finley Hospital. The areas with coverage will be designated by special "Wireless Hotspot" signs.
If you need assistance, please call the customer assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.
We know that spiritual care is especially important during a time of illness. Area pastors are encouraged to visit their parishioners. If you wish, we will make every effort to contact your pastor.
Finley has a Chaplain to help meet the spiritual and emotional needs of patients and their families. This service is available 24-hours a day. To see the Finley Hospital Chaplain, call ext. 2534 or ask your nurse to contact the Chaplain's Office. The Finley chapel is located on the first floor. It is open to you and your visitors at all times.
We want to care for your emotional, spiritual and physical needs. The Federal Privacy Regulations (HIPAA) do not allow us to release your name or make it available to your church or others without your consent. If you want your church or religious group to know of your hospitalization, please call the Chaplain's Office at extension 2534 and leave a message.
If you do not belong to a church but would like to be visited by clergy, please call the Chaplain's Office at ext. 2534 and leave a message.
Recognizing Outstanding Care
We Want to Exceed Your Expectations
When you receive care at UnityPoint Health Finley Hospital, you can set your expectations high. Our health care professionals work to surround you with care to help you get healthier sooner. We commit to your wellness, not just to addressing your illness, so you can live a healthier life.
When you experience care at Finley Hospital, you experience care that goes beyond traditional to the way it should be. We welcome you to share your story or recognize Finley staff who contributed to exceptional care.
Caring Heart Award
The Caring Heart Award is designed to recognize Finley Hospital employees, volunteers and Visiting Nurse Association employees who exemplify the spirit of "The Caring Heart." Nominations can be submitted by any visitor or patient. The Caring Heart committee selects one winner each month from the nominations received. Winners receive a departmental award ceremony, a designated parking space and signed certificate acknowledging their accomplishment.
Caring Heart Award recipients personify our FOCUS Values of: Fostering Unity, Owning the Moment, Championing Excellence and Seizing Opportunities.
The Caring Heart Award nominations are reviewed each month by a team of Finley team members who represent a cross-section of hospital departments. The award winner selection is based on the details of the nomination and examples of how the nominated employee has delivered exceptional service and care.
Dr. John Finley Excellence in Medicine Award
Dr. John Finley's legacy lives on each and every day in the providers, staff and employees at UnityPoint Health – Finley Hospital. Dr. Finley had the reputation for being a kind man with a deep, invested interest in his patients. The same values can be seen in the actions of providers practicing at Finley Hospital 125 years after Dr. Finley traveled by horseback to see patients in the Dubuque area.
Community members, patients, and Finley team members are invited to nominate members of the Finley medical staff for the Dr. John Finley Excellence in Medicine award.
An Outstanding Nominee Includes:
- A person who goes above and beyond the call of duty to serve others. This could include community involvement with service organizations or demonstrating a strong desire and/or passion to help patients
- A person who exemplifies the FOCUS Values of Fostering Unity, Owning the Moment, Championing Excellence and Seizing Opportunities on a daily basis
- A person who gives of their time and expertise to develop and enhance quality initiatives within the hospital
- A person who is committed to being at the forefront of clinical excellence and expertise in their specialty
The award is typically presented annually during Doctors' Week.
- 2023: Dr. Andrew Vanderheyden
- 2022: Dr. David Oppert & Dr. Keith Shaw
- 2021: Dr. David Arnold
- 2020: Dr. Bryan Pechous & Dr. Braden Powers
- 2019: Dr. Hunter Fuerste
- 2018: Dr. Thomas Lally
- 2017: Dr. Alex Horchak
- 2016: Dr. Ronald Iverson
- 2015: Dr. Ronald Schope
- 2014: Dr. John Viner