Medical Records

How to Request Your Medical Records

Requests for medical record copies can be received in writing. UnityPoint Clinic partners with a third-party vendor for release of information services. To request medical records from your clinic, submit a request form to your local UnityPoint Clinic location or contact the clinic directly.

Requests can be mailed, sent through MyUnityPoint or by email. If these options are not convenient for you, we can arrange a way for you to pick up your records.  

If the patient is a minor (less than 18 years of age), a parent or legal guardian must sign the authorization and complete the parental rights notification. 

Your request will be processed, and we'll either mail your copy to the address specified on the authorization form, or you may pick up your copy from our front desk at the UnityPoint Health location near you. Please bring identification with you, if you choose to pick up your medical records. Media formats available include paper, CD, and DVD. Postage fees apply if the request needs to be mailed. 

There may be a fee based on the type of request. There is no fee for patients requesting and accessing their medical records through MyUnityPoint patient portal or to direct your records to a provider for continuing care.

Please contact the Release of Information department for the facility you are in need of records from.

Release of Information

Coverage Area Included Locations Contact Info Phone Fax Email

Cedar Rapids, IA 

Anamosa, IA

  St. Luke's Hospital, Jones Regional Medical Center UnityPoint Health - Cedar Rapids
Attn: Medical Records
1026 A. Ave. NE
Cedar Rapids, IA 52402		  319-369-8227  319-368-5870  UPH_STLCR_ROI@unitypoint.org
Des Moines, IA and Grinnell, IA Iowa Lutheran Hospital, Iowa Methodist Medical Center, Blank Children's Hospital, Methodist West Hospital, Grinnell Regional Medical Center

UnityPoint Health – Des Moines
Attn: Medical Records
1200 Pleasant Street
Des Moines, IA 50309

515-241-6306

  515-241-4365
  UPH_DSM_ROI@unitypoint.org
 Dubuque, IA  Finley Hospital and select clinics  UnityPoint Health - Finley
Attn: Medical Records
350 N. Grandview Avenue
Dubuque, IA 52001		  563-589-2441  563-589-2618  UPH_Finley_ROI@unitypoint.org
 Fort Dodge, IA  Trinity Regional Medical Center  UnityPoint Health - Ft. Dodge
Attn: Medical Records
802 Kenyon Rd.
Fort Dodge, IA 50501		  515-574-6560  515-574-6963  UPH_TFD_ROI@unitypoint.org
 Madison, WI  Meriter Hospital and clinics  UnityPoint Health – Meriter
 202 S. Park Street
Madison, WI 53715		  608-417-6406  608-417-6016  MSN_HIMROI@unitypoint.org
Marshalltown, IA  Marshalltown Hospital UnityPoint Health - Marshalltown
Attn: Medical Records
55 UnityPoint Way
Marshalltown, IA 50158		   641-328-7666  641-754-5150  UPH_AMH_ROI@unitypoint.org

 Quad Cities, IA 

Muscatine, IA

  Trinity Rock Island, Trinity Moline, Trinity Bettendorf, Trinity Muscatine  UnityPoint Health - Quad Cities
Attn: Medical Records
2701 17th Street
Rock Island, IL 61201		  563-742-3500  563-742-3515  UPH_TQC_ROI@unitypoint.org
 Sioux City, IA  St. Luke's Hospital UnityPoint Health - Sioux City Attn: Medical Records
2720 Stone Park Blvd.
Sioux City, IA 51104		  712-279-3978  712-279-7935  UPH_STLSC_ROI@unitypoint.org
 Waterloo, IA Allen Hospital  UnityPoint Health - Allen Hospital
Attn: Medical Records
1825 Logan Avenue
Waterloo, IA 50703		  319-235-3618  319-235-3191  UPH_AMH_ROI@unitypoint.org

Birth Certificates

Birth certificates are not available through UnityPoint Health.  If you need a copy of your birth certificate please contact your state's Department for Vital Records.

Iowa

Iowa Department of Public Health
Attn: Vital Records
Birth Registration Program
Lucas State Office Building, 1st
Des Moines, IA 50309-0075

Phone: (515) 281-4944

Wisconsin

Wisconsin Vital Records Office
PO Box 309
Madison, WI 53701

Phone: 877-855-2981

UnityPoint at Home 

Medical Records

Specialty Pharmacy

Billing Questions

For billing questions, please contact the centralized billing office at (844) 849-1260 or (515) 362-5111

UnityPoint Health - Central Billing Office
Attention Correspondence 

6100 Thornton Avenue, Ste. 200
Des Moines, IA  50321  

 

 

Authorization Forms

Please mail the full completed authorization(s) to the appropriate UnityPoint Health facility listed in the above Release of Information section.

FAQs 

Here are some frequently asked questions explaining how we handle our patients' health records and how you can make sure you have access to your own personal record.

FAQs

Q: Who owns my UnityPoint Health medical record?
A: The information in your health record belongs to you. However, UnityPoint Health maintains the permanent record of the care provided to you. 
Q: How long are my records kept?
A: UnityPoint Health keeps outpatient records for 10 years and inpatient records up to 25 years.
Q: Who has access to my records at UnityPoint Health?
A: Individuals participating in your care have access to your records to help them best provide for your health-care needs. After you receive treatment, other UnityPoint Health personnel performing the record-keeping duties also have access to your record. In either case, access is limited to the team members who need the information to perform their job.
Q: Are my records released outside UnityPoint Health?
A: Records are not released to a third party unless you've signed an authorization to allow this to occur. However, physicians involved with your care are allowed access to your record.
Q: How is my information safeguarded against unauthorized access?

A: UnityPoint Health safeguards your record in three ways.  

  • First, paper records are stored in a secured, locked area with restricted access.  
  • Second, team members are only allowed access to records when they have a "need to know.” This is determined by their job and how it relates to your care.  
  • Third, all team members are required to sign a confidentiality statement. Each employee signs this statement which clearly outlines their responsibility regarding confidentiality.
Q: Do you release any information verbally?
A: The only information HIS releases verbally is the patient's date of admission and/or date of discharge.
Q: Will you fax copies of my record to my home or office?

A: Yes, records can be faxed to a patient’s home or office.

UnityPoint Clinic partners with a third-party vendor for release of information services. To request medical records from your clinic, submit a request form to your local UnityPoint Clinic location or contact the clinic directly.

Q: Should I keep a copy of my health record?
A: Keeping key documents from your health record is the best way to ensure your medical information is accessible when you need it. Although it’s not necessary to get copies every time you visit your doctor, you should consider getting copies of operative reports, discharge summaries and significant tests from any hospital visit. 
Q: Can my spouse request and receive copies of my medical record?
A: No. Another person may not receive copies of your medical record without a consent form authorizing UnityPoint Health to release copies.
Q: May I get a copy of a family member's medical record?
A: Only the patient may release his/her record(s). However, if you have Power of Attorney (POA), or you're the executor of the patient's estate, you must submit an “Authorization to Disclose Protected Health Information” form along with a copy of the legal document designating POA or executor rights.
Q: I'm going to another healthcare provider and would like my records sent to this physician. What do I need to do?
A: Submit a completed “Authorization to Disclose Protected Health Information” form to have copies of your medical record mailed to that provider free of charge. Include the name and address of the healthcare provider. There’s no charge for copies of your medical record for continuity of care
Q: I would like to know my blood type. Is this information in my medical record?
A: You must contact your physician's office for assistance. We don't keep private physician office medical records.